Shipping Policy

At Satoeisu, we are committed to delivering your order on time and reliably. Please review the shipping information below for details regarding our delivery regions, carriers, and estimated transit times.

Shipping Regions

We currently ship to the following regions:

• North America
  
• Europe
  
• Asia
  
• Oceania

If your country is not listed at checkout, we are unfortunately unable to deliver to your location at this time.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.Orders are not processed on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Carriers and Estimated Delivery Times

Delivery times vary depending on destination and local logistics conditions. The following are estimated transit times after shipment:

• North America
  Carriers: USPS, UPS, FedEx, or DHL
  Estimated Delivery Time: 7–12 business days
  
• Europe
  Carriers: DHL, UPS, FedEx, or local postal partners
  Estimated Delivery Time: 7–15 business days
  
• Asia
  Carriers: DHL, EMS, SF Express, or local postal partners
  Estimated Delivery Time: 6–12 business days
  
• Oceania
  Carriers: DHL, Australia Post, NZ Post, or UPS
  Estimated Delivery Time: 8–15 business days

Please note that delivery times are estimates only and may vary due to customs processing, local carrier delays, peak seasons, or unforeseen circumstances.

Shipping Delays

While we aim to meet the estimated delivery times, delays may occur due to:

• Customs inspections
  
• Weather conditions
  
• High shipping volumes
  
• Carrier-related issues

Satoeisu is not liable for delays once the shipment has been handed over to the carrier.

Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout.
Satoeisu is not responsible for lost or delayed shipments caused by incorrect or incomplete address information provided by the customer.