Return Policy
At Satoeisu, we strive to ensure that every customer is satisfied with their purchase. If, for any reason, you are not fully happy with your order, we offer returns in accordance with the policy outlined below.
Return Period
You may request a return within 14 days of receiving your order. Return requests submitted after these 14 days will not be accepted.
Eligibility for Returns
To be eligible for a return, all items must meet the following conditions:
- The item must be unused, unworn, and in its original condition
- All original packaging, tags, labels, and accessories must be included
- The item must not show signs of wear, damage, washing, or alteration
We reserve the right to refuse returns that do not meet these conditions.
How to Initiate a Return
To initiate a return, please get in touch with our customer support team within 14 days of delivery and provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your return request is approved, you will receive detailed return instructions. Items sent back without prior authorization may not be accepted.
Return Inspection
All returned items are subject to inspection upon receipt. We reserve the right to determine whether the returned item meets our return eligibility requirements.
Refunds
If your return is approved, a refund will be issued to the original payment method used at checkout. Refund processing times may vary depending on your payment provider and financial institution.
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Customized or made-to-order items
- Products that are hygiene-sensitive once opened or used
Any non-returnable items will be clearly indicated on the product page.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please get in touch with us promptly after delivery. We will work with you to resolve the issue in accordance with applicable consumer protection laws.